Jobs by related Skills
BPO
Customer Care Executive - US Process
Walkin on 30th Nov to 6th Dec
Company: Indian Eagle Pvt Ltd
Qualification: Any UG/PG
Experience:0 yrs.
Salary: INR 1,80,000 P.A
No of Openings: 15
Work Location: Hyderabad
Job Description
Customer Care Executive
Maintain Customer focus at all times and respond to customers’ enquiries (e-mails and phone) using the Best Practice guidelines.
Work within agreed service levels, striving to exceed customer expectations wherever possible.
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints Perform customer verifications
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Address
Time: From 6:00pm to 11:00pm
Venue: Jubilee hills check post, TV5 Office Lane,Hyderabad
Contact
Posted by:
Telephone: 040-40213111
Email: hr-india@indianeagle.com
Website: http://www.indianeagle.com
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